Leadership Series: Navigating Difficult Conversations
October 16, 2024 | 8:00 AM – 12:00 PM
The CPE Center
10449 US Hwy 301 S., Statesboro, GA 30458
Part of the Georgia Southern University Division of Continuing and Professional Education Leadership Series, this course equips participants with essential skills to navigate challenging interpersonal interactions effectively. Over the course of four hours, attendees will learn strategies and techniques to manage and de-escalate tense situations, facilitate open communication, and reach mutually beneficial resolutions. Through interactive simulations and practical case studies, participants will gain confidence in addressing sensitive topics, managing emotions, and fostering a more collaborative and respectful workplace environment. This course is designed to empower leaders at all levels to handle difficult conversations with clarity, empathy, and professionalism.
About the Course
Participants will develop skills in articulating thoughts clearly, actively listening, and
using empathetic communication techniques to navigate challenging conversations with
confidence.
- Conflict Resolution Skills: Learners will learn practical techniques to identify underlying issues, manage emotions, and facilitate constructive dialogue to professionally resolve conflicts and disagreements.
- Strategic Approach to Difficult Conversations: Attendees will learn how to prepare effectively for difficult conversations, set clear objectives, and adapt communication styles to achieve positive outcomes.
- Building Trust and Collaboration: Participants will understand how to build trust and maintain positive relationships even during challenging interactions, fostering a culture of open communication and collaboration within their teams and organizations.
Meet Your Instructor
A professor in the Parker College of Business School of Accountancy, Stephanie Sipe joined the faculty of Georgia Southern University in 2005. Prior to joining the faculty of Georgia Southern in 2005, Professor Sipe taught business law and human resource management courses at Eastern Mennonite University and James Madison University.
She also practiced law in Virginia for 12 years, where she specialized in civil litigation and developed an expertise in employment law issues. She has appeared in state and federal trial and appellate courts, including the Virginia Supreme Court, the Fourth Circuit Court of Appeals, and was counsel of record on a case appealed to the U.S. Supreme Court.
Who Should Attend?
This course is ideal for current and aspiring leaders, HR professionals, team managers, and supervisors who are responsible for team development and leadership within their organizations.
Questions? Contact Us
For general information, contact:
Email: cpe@georgiasouthern.edu
Phone: 912-478-5555
For registration assistance, contact:
Email: ce-registrations@georgiasouthern.edu
Phone: 912-478-5551
Last updated: 11/8/2024
Contact Information
P.O. Box 8124
FAX: 912-478-0847
CPE Center
10449 US Hwy 301 S., Statesboro, GA 30458
912-478-5555
Armstrong Campus
13040 Abercorn St., Savannah, GA 31419
912-478-5555