Next ATDC/Creative Coast Seminar on Customer Value

August 24, 2012

Entrepreneur Food for Thought Series

Presented by:

 William A. Geist, Founder  

Turning Point Management, LLC 

Thursday September 20th, 2012, 11:30am-1:00pm 

Georgia Tech Savannah Campus, PARB Building, Rm #255

 FREE LUNCH PROVIDED 

To attend, please sign up at http://fftsep20.eventbrite.com by Tuesday, September 18, 2012.

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About the Presentation: 

There are two common sayings about customers: “The Customer is Always Right” and “The Customer is King.” Each suggests that delivering on customer demands is the best course of action. But what if you purposefully set out to create a raving fan of each customer instead of responding to demands – would your business flourish or fail? In this presentation we will focus on how to delivery maximum customer value in order to create raving fans.

About the Speaker:

William A. Geist is founder of Turning Point Management, a consultancy focused on launching, growing, and renovating professional services organizations.  He is a senior executive with over 30 years of experience leading technology organizations and directing the application of information technology (I/T) for achievement of business goals.  Geist has served as a consultant, corporate executive, and general manager with profit and loss responsibility.  He has demonstrated an ability to transform organizations and improve financial results, with particular expertise at building / growing professional services practices.

Bill’s most recent corporate roles include serving as VP of Professional Services – Americas for International Business Systems and Chief Operating Officer of CDC Global Services.  He is a member of the Technology Association of Georgia (TAG) and has served in various leadership roles within TAG and its predecessor organization, the Business and Technology Alliance.