Using Business Intelligence to Deliver a Superior Customer Experience
<strong><a href=”http://www.verizonwireless.com/b2c/index.html” target=”_blank”><img class=”alignleft size-thumbnail wp-image-851″ title=”TAG” src=”http://eagle-entrepreneur.com/wp-content/uploads/2010/10/tag9.jpg?w=150″ alt=”” width=”150″ height=”150″ />Verizon Wireless</a> CIO, Todd Bell</strong>
Using Business Intelligence to Deliver a Superior Customer Experience
<strong>Thursday, October 14, 5:30 p.m</strong>.
Meddin Studios, 2315 Louisville Road
“At Verizon Wireless we have evolved our Data Warehouse and Business Intelligence platform to go beyond a reporting mill and analytical engine. We have seen the absolute need to link Business Intelligence with our 92 million customers’ experience. By building a ‘single version of the truth’ and numerous ways to touch our customers, we can enhance our customers’ experience with making relevant suggestions and offers that fit their needs. I plan to speak about how we have evolved our BI platform and where I see the future of BI at Verizon Wireless going.”
Todd Bell is the South Area Vice President / CIO for Verizon Wireless. Todd<a href=”http://eagleentrepreneur.files.wordpress.com/2010/10/cio-todd-bell.jpg”><img class=”alignright size-thumbnail wp-image-852″ title=”CIO-Todd bell” src=”http://eagleentrepreneur.files.wordpress.com/2010/10/cio-todd-bell.jpg?w=150″ alt=”” width=”150″ height=”111″ /></a> is responsible for overseeing all IT operations for the South Area and holds national application and operational responsibility for Verizon Wireless in the areas of: Data Warehousing, Customer Relationship Management, Wide Area Networking and Call Center Technologies. He is based at the South Area headquarters in Alpharetta, Georgia.
Free and open the public
Brought to you by <a href=”http://georgiagrow.com/” target=”_blank”>Technology Association of Georgia Economic Gardening</a>
For more information contact Lisa Ballard at <span style=”text-decoration:underline;”>lisa@tagonline.org</span><<span style=”text-decoration:underline;”>mailto:lisa@tagonline.org</span>>.
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