Reports FAQ – Pyramid Analytics
Access
How do I request access to Reports.GeorgiaSouthern?
Click on the link Request Access in the menu on the left for the request form and information about applicable groups.
How should I fill out the Access Request?
Before submitting the request, make sure you know which site/group has the content aligned with your institutional role.
Unit Leaders: Viewers who participate in strategic institutional planning activities typically need access to the Enrollment Management Dashboard and other Enrollment Management content. For this content, select “Enrollment Management” from the menu when you start your access request.
The Enrollment Dashboard has content created to show relevant information on the following topics: Undergraduate and Graduate Admissions, Enrollment (includes level, classification, college, campus, program of study, and other identifiers), Degrees Conferred, and Course Registration (such as credit hour and billing hour metrics).
Unit Professionals and Subject Matter Experts: Viewers who need access to content specific to the departments who manage that data. This will include content which report managers or data owners may determine to be unsuitable for viewers outside their data domain or subdomain. For this content, select the appropriate content group (other than “Enrollment Management”) from the menu when you start your access request.
Viewers who don’t need access to the full enrollment dashboard will fall into this group, as well as some viewers who need access to the enrollment dashboard but also need to see more specific content. A viewer in this category will commonly have been directed by a supervisor to request this access in order to fulfill their role’s responsibilities within their unit. Questions about content groups other than Enrollment Management should be directed toward the data owners for that content; typically the group names align with unit names.
What should I expect from the Access Request Process?
All access requests will require multiple content approvals and appropriate data source approvals. The approvals may take a few business days, depending on the workload and availability of approval participants. IT Services receives a request to grant access only when all approvals have been affirmed. Requesters will receive an email at each approval stage once the stage is complete. The final email notice will be from the “Accounts” stage; after receiving that notice, system access will update within 1-4 hours.
What if my request is denied?
If an access request is denied by a content manager or data owner and you believe this may be a mistake, you may wish to reach out to the unit which manages the content in question; typically the group names align with unit names. For help understanding data governance concepts, such as data domains, and to ask questions regarding data stewardship and management, see the resources available at https://www.georgiasouthern.edu/datagov/.
Are there different access levels in Pyramid Analytics?
Yes. By default, most users will be given “Viewer” access that allows them to run, print, save and export reports. Ability to drill down into the data will vary based on report-level security. Limited “Professional” licenses will be distributed based on a user’s need to develop reports in collaborative workgroups using more advanced features found in Pyramid. Submit a request through MyHelp if you feel like a different level of access is required.
Data
What does dicing mean? How would I use it?
Dicing, a feature found in the right-click context menu, allows users to pick specific values of multiple dimensions in order to examine those dimensions from multiple viewpoints to understand it better. The item you filter by is determined by what you’ve selected on the report. Not all reports available to you will have the dicing feature.
How do I know my data is valid?
All of the data measures and dimensions available to you in Pyramid Analytics have been validated by the owners of that data. The Data Dictionary is a helpful tool for you to understand the meaning of each measure and dimension. Report outputs are validated for accuracy by data owners during the development phase. If you have questions, you may need to contact the report owner, cube steward, or the department for which the report was originally created. If you need additional assistance, you can submit a MyHelp request.
How do I find out what the report fields mean?
Report measures and dimensions are defined in the Data Dictionary, available in the sidebar under Resources.
How do I look at year over year comparative data?
Some Admissions and Registrar dashboards allow you to look at year over year comparative data. In order to do this, these dashboards access data that is frozen on a weekly basis every Wednesday. By using a slicer, you select the week of the year that you are most interested in reviewing and the dashboard will produce results for the same week of both the current and previous year.
- Weeks From Term Start: This slicer is found on Registrar Dashboards. Select the number of weeks +/- to the start of the term you wish to review. For example, the first Wednesday of the term represents Week 1.
- Freeze Week of Year: This slicer is found on Admissions Dashboards. Select the week of the calendar year to view data from current or past weeks. For example, the first Wednesday in January represents Week 1 of the year.
- Time Scenario: if you see a reference to “This Year” and “Last Year” on a dashboard, this indicates a dynamic comparison of values is taking place – this can only be done using source data from a table that stores transactions, such as enrollment transaction history. Look for this feature on Enrollment Dashboards coming soon from the Office of Institutional Research.
Reports
How were the reports shown on the Report Directory chosen?
The reports available in this Reports site were selected by the departments they represent as reports that are frequently requested by campus stakeholders. While they are validated and accurate, they are not meant to be shared beyond the campus community. They are designed to be used for internal strategic decision making by campus administrators. For official university reports, please contact the Office of Institutional Research.
How do I get a report listed in the report directory?
To request new reports, please submit a MyHelp request.
I don’t see or can’t find a report with the data that I need. What do I do?
If you don’t see a report with the data that you need, you should first check the website for the Office of Institutional Research as they provide public access to many of the most commonly requested campus reports. If you are still unable to find a report with the data that you need, please submit a MyHelp request.
How do I refresh the data in a report?
Refresh data using the refresh arrow icon in the navigation menu found at the top right corner of any Dashboard slide.
Do Reports and Dashboards work in Chrome, Firefox and Safari?
Pyramid works with any browser, but if you have problems displaying reports and dashboards, please submit a MyHelp request for assistance and troubleshooting.
Troubleshooting
How do I contact someone for assistance?
Please submit a MyHelp request for assistance or contact our MyTech Support helpdesk (912-478-2287 or helpdesk@georgiasouthern.edu).
Last updated: 10/23/2024