Dining Plan Policy, Terms and Conditions

The purpose of the Dining Plan Policy Statement is to provide documentation for Eagle Dining Plan users concerning a variety of issues associated with the Eagle Dining Plan that include but not limited to: purchasing, usage, cancellation, exemption, refunds, etc. Users of the Dining Plan or Eagle Dining Plan are required to follow the terms set forth in this policy. This policy is subject to change.

Summary of information:

Last updated August 5, 2024

Terminology and Definitions

Dining Plan

A “dining plan” is a prepaid arrangement or program offered by Eagle Dining at Georgia Southern University, that provides access to a predetermined number of meals or dining credits over a specified period. These plans allow individuals to eat at designated dining facilities on campus, offering a variety of meal options including breakfast, lunch, dinner, and sometimes snacks. Dining plans can vary in structure, ranging from all-inclusive packages with unlimited access to meals, to plans that allocate a set number of meals or dining credits per day, week, or semester. The purpose of a dining plan is to offer convenience, cost savings, and ease of budgeting for meals.

Dining Plan User

A “Dining Plan User” denotes a user of a dining plan, and principle participant in the dining program.

Dining Dollars

“Dining Dollars (D$)” are a dollar-for-dollar equivalency funds program built into the Eagle Dining Plan and EagleXpress packages. They can be used only at Eagle Dining Services dining locations on Georgia Southern University’s Statesboro and Armstrong campuses. Dining Dollars will automatically be deducted before EagleXpress funds at any time of purchase in an Eagle Dining Services dining location. Dining Dollars expire at the end of each academic year (May of each calendar year). Example: A plan purchased in the fall term of the academic year will see its Dining Dollars expire at the end of the spring term in that next calendar year. A plan purchased in spring term will see its Dining Dollars expire at the end of that spring term.

EagleXpress

“EagleXpress” is a declining debit system connected to your Eagle Card or Eagle Card Mobile ID account through Eagle Card Services. For more information, visit GeorgiaSouthern.edu/eaglexpress.

First Year Live-On Requirement

Any student that is required to live in on-campus housing during their first year as a student of Georgia Southern is required to have a dining plan. That dining plan requirement, at minimum, is the Access+100 plan, as of May 1, 2024. This requirement is only for the fall and spring terms of the academic year. Summer term students may choose whichever dining plan that is available to them.

Plan Purchase and Dates

Eligibility and Acceptance: Dining Plans and Eagle Dining Plans are available for purchase by students, faculty and staff of Georgia Southern University and students of East Georgia College Statesboro campus. The Dining Plan user accepts the terms and conditions of this Dining Plan Policy Statement upon initial payment, submission of Dining Plan preference forms or processing charges. Any form of acceptance binds the user to the entire Policy Statement. First year students living in University Housing during their first two semesters at Georgia Southern University are required to have an Eagle Dining Plan, with the minimum being the Access+100 Plan.

Payment: Dining Plans may be purchased by (1) being billed by semester through your registration invoice on your WINGS account, (2) cash/credit/debit purchase at a Eagle Card Center on either the Statesboro or Armstrong campus. Payment is due in accordance with the deadlines by Eagle Dining Services in coordination with the Eagle Card Services, Registrar, Bursar’s Office, and Financial Aid. Failure to make payment when due may result in penalties based on usage and/or termination of your Dining Plan.

Dining Plan Dates

General Policies

Eagle Card Policies: All Dining Plan and Eagle Dining Plan users are bound by the terms and conditions of the Eagle Card Agreement of the Eagle Card Program. EagleXpress, Dining Dollars, and Dining Plans can only be redeemed by the person to whom the card was originally issued and who is identified as the Card Holder on the Eagle Card. Use of an Eagle Card by any individual other than the Card Holder without prior authorization subjects the Eagle Card Holder to have his/her card confiscated and destroyed. It will be the Dining Plan holder’s responsibility to obtain a new card.

Residential Dining Facility Policies: No outside food or drink is permitted into Dining Commons, Lakeside or The Galley without the expressed consent from Eagle Dining staff.

Termination by Eagle Dining Services: Upon reasonable notice and for good cause, Eagle Dining Services or Georgia Southern University reserves the right to terminate this policy for failure of full payment.

Refunds: Refunds for any student Dining Plan plan purchase is based on a pro-rated amount determined by the remaining weeks in the term of purchase and are issued based on the method of previous payment. Please be advised that all purchases of student block dining plans are final and non-refundable. Once a block dining plan has been purchased, no refunds will be issued except in special circumstances. If you believe you have a situation that warrants an exception, please contact Eagle Dining (eagledining@georgiasouthern.edu) for further assistance.

Please be advised that all purchases of faculty/staff block dining plans are final and non-refundable. Once a block dining plan has been purchased, no refunds will be issued for any reason. We encourage you to carefully consider your dining needs before making a purchase.

Enrollment: The Dining Plan user (or their legal guardian) is responsible for the payment of any Eagle Dining Plan. Eagle Dining Plan changes (decrease or cancellation) will not be accepted after the Dining Adjustment Date. A non-resident freshman, Dining plan user may change or drop his/her plan by 5 pm the first day of class if they have not used their plan. After the first day of class, until 5 pm on the 9th day of class there will be a $50.00 fee to drop or change a plan if it has not been used. If any portion of a Dining Plan has been used, there will be a $50.00 fee, plus a pro-ration for the week. No changes or drops will be made after the 9th day of class per semester:

You will be enrolled in the same Eagle Dining Plan selection in the spring as you are in the fall unless we are notified by the current spring Dining Adjustment.

Terms of Usage: Any Eagle Dining Plan is active and valid for usage during the terms of the semester in which it is purchased. For instance, if a user purchases an Eagle Dining Plan during Fall semester, then that Eagle Dining Plan is valid during the first day that students living in University Housing are allowed to move in for that semester to the last day that students are required to move out of University Housing. Visit georgiasouthern.edu/eagledining for current Eagle Dining Plan term dates.

Access: All Eagle Dining Plans can be accessed with your EagleCard and/or use of the IRIS Camera stations located in Dining Commons and Lakeside Dining Commons. No other method of access will be accepted by Eagle Dining Services and Eagle Card Services for the Eagle Dining Plan. An Eagle Card user may need to remit their card to a cashier, in order to verify user identification before accessing and/or usage of an Eagle Dining Plan or EagleXpress. IRIS cameras are for self-service entry into the Dining Commons (Dining Commons and Lakeside) and each Eagle Dining Plan user must enroll in the IRIS camera system.

EagleXpress Packages

Each EagleXpress Package includes the following: funds directly deposited to your EagleXpress account and Dining Dollars (D$) that can be used at all Eagle Dining Services dining locations. Current Dining Dollars (D$) policies that apply to Eagle Dining Services and Eagle Dining Plans also apply to EagleXpress Packages.

Program Administrator

Administration of this policy is governed by Eagle Dining. Direct any questions to our staff by submitting an contact form.

To-Go Policy

All Access+ dining plan holders are automatically enrolled in our ExpressEats to-go program for use in the residential dining halls.

• Fill your container with your selections and take your container with you to enjoy your meal. 
• You cannot “dine in” and use a to-go meal at the same time. You must either dine-in regularly, or fill your to-go container and exit the facility.
• Rinse and return your empty container for new one. Containers must be cleaned before being returned to a cashier or at a return location.
• You can use ExpressEats for one (1) meal per day.  You may return in the same day, but you may not use your container again in the same day.
• A new container must be used in the dining hall to receive food. Dining staff will turn away any user that tries to get food in a soiled container.
• ExpressEats are non-transferable to another dining plan user.
• Misuse of the program may result in loss of privileges.
• Students who lose ExpressEats containers will be charged a $6 replacement fee.  All boxes must be returned at the end of the semester. 

As of today, only Access+ dining plan holders are allowed to take to-go meals out of the dining hall.

Access to the program for other dining plan holders will be available at a later date.

For a comprehensive costs and affordability analysis, please visit https://em.georgiasouthern.edu/finaid/costs-affordability/  

Last updated: 10/29/2024